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Effective Date: 22/07/2025

FMS Home Health Care Services L.L.C. (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and medical data. This policy outlines how we collect, use, disclose, and secure your information in compliance with UAE healthcare regulations.

📁 1. Information We Collect

We may collect the following categories of data:

  • 🆔 Personal Identification
    Full name, date of birth, gender, address, phone number, email, Emirates ID/passport.
  • 🏥 Medical Information
    Health history, treatment plans, prescriptions, lab results, doctor’s notes.
  • 💳 Payment & Insurance
    Billing address, insurance details, payment card information (processed securely).
  • 🌐 Digital Data
    IP address, cookies, browser data, telemedicine recordings (with consent).

⚙️ 2. How We Use Your Information

Your data is used to:

  • Provide and coordinate home healthcare services (e.g., nursing, lab tests).
  • Manage appointments, treatments, and follow-ups.
  • Process insurance claims and payments.
  • Comply with legal obligations (e.g., UAE health regulations).
  • Improve service quality and patient experience.

🔗 3. Sharing & Disclosure

We do not sell your data. Limited sharing occurs only with:

  • 👩⚕️ Healthcare Providers (doctors, nurses involved in your care).
  • 🧪 Laboratories (for blood, urine, or stool tests).
  • 🏦 Insurance Companies (for billing purposes).
  • ⚖️ Government Authorities (if legally required).
  • 🔐 IT Vendors (under strict confidentiality agreements).

🔒 4. Data Security Measures

We employ robust protections, including:

  • Encrypted EHR (Electronic Health Records) systems.
  • Secure telemedicine platforms (e.g., end-to-end encryption).
  • Staff training on privacy protocols.
  • Restricted access to sensitive records.

🛡️ 5. Your Rights

You may:

  • 📋 Access your medical/personal records.
  • ✏️ Request corrections to inaccuracies.
  • 🚫 Withdraw consent (where applicable by law).
  • 🗑️ Request deletion (subject to medical retention laws).

To exercise these rights, contact us via Section 9.

💻 6. Telemedicine Privacy

Remote consultations use HIPAA/GDPR-compliant platforms. Recordings are stored securely and only with explicit consent.

🍪 7. Cookies & Website Tracking

We use cookies to:

  • Enhance website functionality.
  • Analyze traffic (e.g., Google Analytics).
    You can disable cookies via browser settings.

🔄 8. Policy Updates

Changes will be posted here with a revised Effective Date.

📞 9. Contact Us

For questions or data requests:
FMS Home Health Care Services L.L.C.
📍 Al Muteena, Deira, Dubai
📞 Landline: 042714152
📧 Email: fmshomehealthcareservices@gmail.com
🌐 Website: fmshomehealth.com